tag:blogger.com,1999:blog-12357501.post1014648922487331698..comments2024-03-23T20:10:59.775+00:00Comments on greentapestry : Customer SatisfactionAnnahttp://www.blogger.com/profile/10794392333038962798noreply@blogger.comBlogger22125tag:blogger.com,1999:blog-12357501.post-55131922633313751422013-04-12T22:45:42.268+01:002013-04-12T22:45:42.268+01:00Avon forgive and forgotten Janet :) Let's hope...Avon forgive and forgotten Janet :) Let's hope Wilkos deals with the bulk of any complaints more positively and that my experience was not typical.<br />Annahttps://www.blogger.com/profile/10794392333038962798noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-21649097075140554322013-04-12T22:39:51.102+01:002013-04-12T22:39:51.102+01:00You've hit the nail on the head WW. Also '...You've hit the nail on the head WW. Also 'complaints' are usually regarded as negative by the recipients whilst they can sometimes be an ideal opportunity to turns things around. The quality of that compost sounds rather poor and in fact dangerous. Hope that the issue is soon resolved to your satisfaction. Thanks for the Peter Nyssen recommendation. Have placed one order with them to date and was most impressed.<br />Annahttps://www.blogger.com/profile/10794392333038962798noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-49730754781952547002013-04-12T22:32:29.499+01:002013-04-12T22:32:29.499+01:00Thanks for your comment Jo and as you say a big th...Thanks for your comment Jo and as you say a big thumbs up to Avon. I imagine that 'Elf and Safety is behind those holes but trouble is that they causing problems :(Annahttps://www.blogger.com/profile/10794392333038962798noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-34646796778710358552013-04-12T22:23:55.361+01:002013-04-12T22:23:55.361+01:00You would think so Rob as well as grumpy customers...You would think so Rob as well as grumpy customers like me :)Annahttps://www.blogger.com/profile/10794392333038962798noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-82192979679438399792013-04-12T22:23:22.841+01:002013-04-12T22:23:22.841+01:00We have composts with the same problem Cathy :( I ...We have composts with the same problem Cathy :( I like the idea of sacks with handles - wonder if it could catch on over here. I feel some letters coming on :) Annahttps://www.blogger.com/profile/10794392333038962798noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-24259221776751220622013-04-12T22:20:46.000+01:002013-04-12T22:20:46.000+01:00It makes a big difference as you say Paula if you ...It makes a big difference as you say Paula if you get good customer service. Wilkos is most handy but I will probably avoid their vermiculite in the future. Annahttps://www.blogger.com/profile/10794392333038962798noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-85439338552946869742013-04-12T22:15:28.302+01:002013-04-12T22:15:28.302+01:00Thanks for the recommendations Helen :) Good luck ...Thanks for the recommendations Helen :) Good luck with showing if you proceed down that path.Annahttps://www.blogger.com/profile/10794392333038962798noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-48295782338256782562013-04-12T22:14:11.776+01:002013-04-12T22:14:11.776+01:00I was most disappointed Cathy especially as I'...I was most disappointed Cathy especially as I'm not the greatest fan of yellow :) However at least I got a taste of what I had been waiting for and can look forward to more next year. That big bag of vermiculite sounds as if it may be bottomless.Annahttps://www.blogger.com/profile/10794392333038962798noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-51566836021877290972013-04-12T22:11:15.533+01:002013-04-12T22:11:15.533+01:00Hi Grace, the thought of your sugar trail made me ...Hi Grace, the thought of your sugar trail made me smile. Spring is very late here but is about to arrive on the doorstep at long last.<br />Annahttps://www.blogger.com/profile/10794392333038962798noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-44311052403370500342013-04-12T21:59:09.541+01:002013-04-12T21:59:09.541+01:00I have bought from Avon for while too Pauline. The...I have bought from Avon for while too Pauline. Their response has been excellent both times that I've had issues. The other occasion was an item missing from an order. A definite thumbs up for them but alas not for Wilkos.Annahttps://www.blogger.com/profile/10794392333038962798noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-75194741837753612262013-04-12T21:55:55.492+01:002013-04-12T21:55:55.492+01:00Yes Esther I think at least an offer to examine a ...Yes Esther I think at least an offer to examine a bag and then get back to me would have been a more satisfactory response.Annahttps://www.blogger.com/profile/10794392333038962798noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-17977931400873434622013-04-11T16:15:16.706+01:002013-04-11T16:15:16.706+01:00It's easy to forgive when the response is so i...It's easy to forgive when the response is so immediate and helpful. I had something similar from chiltern seeds. Wilkos needs to learn this!Janet/Plantaliscioushttps://www.blogger.com/profile/15605580157193047780noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-80256848905231648762013-04-11T09:27:37.827+01:002013-04-11T09:27:37.827+01:00It's good to hear Avon bulbs understand good c...It's good to hear Avon bulbs understand good customer service. I've never understood the response 'well nobody else has complained'. Generally that's because people don't have the time or think it isn't worth bothering with because they'll just get the same response that you got. I've just sent off a sample to a compost supplier because I found bits of plastic, wood, paint and glass in the mixture. It'll be interesting to see what the response will be. I've had problems with bulbs too in the past. A large online retailer gave me dreadful service when some bulbs didn't turn up. I had to phone up 3 times before they delivered them and then the following spring they weren't even the right ones but by then I couldn't be bothered complaining again. I've never bought anything from them since. I can highly recommend Peter Nyssen for bulbs.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-12357501.post-89623004786794072172013-04-09T11:06:23.270+01:002013-04-09T11:06:23.270+01:00A big thumbs up to Avon Bulbs, I like to hear abou...A big thumbs up to Avon Bulbs, I like to hear about companies who give good customer service as, all too often these days, companies fail to deliver. I'm really disappointed in Wilkos as I like to shop there, they have good deals and it's convenient, but it does make you look at them in a different light when you hear of such experiences. I was actually expecting you to say that they'd put the size of the holes in the bag down to health and safety, it seems to get the blame for most things these days.Johttps://www.blogger.com/profile/17436932004631816039noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-88339612068110066492013-04-09T09:24:30.147+01:002013-04-09T09:24:30.147+01:00Strange that you met that response re. the perlite...Strange that you met that response re. the perlite. Surely it must pee off the checkout people plus others who clear it up off the floor. Rob (ourfrenchgarden)https://www.blogger.com/profile/05087218232138304239noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-35863009780952641212013-04-09T07:16:02.266+01:002013-04-09T07:16:02.266+01:00Frustrating, but nice to get good customer service...Frustrating, but nice to get good customer service occasionally! Bavaria just isn't geared up to real gardening, and I struggle to find anything other than "compost"... The seed compost they sell everywhere is full of large fibrous bits and chunks of wood, and that's from the top brand!(They HAVE started selling it in handy little sacks with handles - but no holes - though!) :D<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-12357501.post-49674268759094593572013-04-09T06:00:43.892+01:002013-04-09T06:00:43.892+01:00Isn't it great to get good customer service, I...Isn't it great to get good customer service, I'll always shop somewhere again if they've been especially helpful. What a shame about the vermiculite from Wilko's. I use them quite a bit for gardening bits and bods, but don't think I've ever bought a bag from there. Maybe they'll pass your query on and review the bags.Paula @ Blooms 'n' Spadeshttps://www.blogger.com/profile/04008810455640357013noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-86689783062050185732013-04-08T22:09:24.166+01:002013-04-08T22:09:24.166+01:00Glad Avon Bulbs were helpful. Read an interesting...Glad Avon Bulbs were helpful. Read an interesting article by David Wheeler in Hortus, he is into species tulips and minature bulbs in pots etc and was commenting that some of the bulbs he got from well known suppliers werent as reliable as those from the small specialist bulb suppliers! I have ordered some bulbs from Minature Bulbs already for September to grow in pots as I am toying with having a go at showing them. I also discovered Pitcairn Alpines which look good - might be interesting for youHelen/patientgardenerhttps://www.blogger.com/profile/02164036792673009326noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-24370948949906253402013-04-08T20:41:16.945+01:002013-04-08T20:41:16.945+01:00I can imagine your disappointment when the yellow ...I can imagine your disappointment when the yellow crocus came up, but thanks to Avon you will have some extra Yalta to look forward to next year! I do find that the main seed companies that send out special offers like the ones from Gardeners World are always very good at replacing without question items that fail to thrive. I am still wading through a huge bag of vermiculite left over from when we had our Aga installed 15 years ago so haven't needed to buy any but will take note of your comments about Wilkos when I do ;)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-12357501.post-51534601261020019262013-04-08T18:34:54.452+01:002013-04-08T18:34:54.452+01:00Sikes! This reminds me. One time I was at the groc...Sikes! This reminds me. One time I was at the grocery store doing my shopping. I got to the checkout and a store clerk walks up and says, "There you are!" I looked at him kind of funny, then followed his gaze down to my cart. Apparently my sack of sugar had a hole in it and left a trail of sugar all through the store, right up to the very place where I'd stopped. So, the lesson here, "Bag makers: Make them so they hold the intended contents!" <br /><br />Kudos to the bulb company. This is exactly how to keep customers coming back. Admit fault and find a way to make it up to the customer.<br /><br />Great post, Anna. I hope you're seeing spring. GRACE PETERSONhttps://www.blogger.com/profile/04520343332670354262noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-39425910377672779992013-04-08T16:52:27.977+01:002013-04-08T16:52:27.977+01:00I'm glad Avon Bulbs did the right thing, havin...I'm glad Avon Bulbs did the right thing, having used them for years and never having a problem, it is good to know that they step up to the mark when needing to.<br />I think Wilkos deserve your rusty trowel, at least they could have said that they would look into it, even if nothing happened. Some people need to go on a customer relations course!Paulinehttps://www.blogger.com/profile/16057764572761794703noreply@blogger.comtag:blogger.com,1999:blog-12357501.post-29666218687682654782013-04-08T16:43:12.783+01:002013-04-08T16:43:12.783+01:00It's odd they assume there isn't a problem...It's odd they assume there isn't a problem on the grounds that only one person has complained. Either the bags are alright or they aren't. If they aren't alright, even if no-one complained, they still wouldn't be alright. Going to take a look at the bags might have been Wilko's best response - not counting complaints.Esther Montgomeryhttps://www.blogger.com/profile/05412078991551799972noreply@blogger.com